Ohio Medicaid Optimizing Healthcare with Field Service Lightning 2018-03-20T17:53:11+00:00

Project Description

Ohio Department of Medicaid

Optimizing Hundreds of Interviews and Consolidating Legacy Applications 

This software was developed to meet Medicaid’s need to efficiently cohort interviews based on region, mileage, travel time, workload, employees individual work schedules and interviewee preferences. It provided an element of safety by having the reviewer log in and out of their appointments, thereby ensuring that the reviewer has safely made it to and out of the interview.

  • Tripled capabilities of organizing interviews for hundreds of medicaid applicants
  • Optimized meetings based on drive times at the click of a button
  • Consolidated several applications into one source (driving directions, profile information, client contact info, and interview times)
  • Updated data and managed automated workflows
  • Trained end-users including documentation
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